bos01 FAQ

Opening an account on bos01 takes three steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a photo ID and proof of address. Once approved, your account is active and you can deposit funds. The entire process usually takes a few minutes, though verification can take up to one business day depending on document quality. Users in Jakarta, Surabaya, Bandung, and Medan follow the same process.

We require two documents for KYC verification. The first is a valid photo ID — a national ID card, passport, or driver's license. The second is proof of address, such as a utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name. Upload them through your account settings under the verification section. If your documents are rejected, we will explain why and ask you to resubmit. This process helps us comply with legal requirements and protect your account.

If you cannot log in or suspect unauthorized access, do not attempt multiple login tries. Instead, use the password-recovery link on the login page to reset your password. If you do not receive the recovery email, check your spam folder. If the issue persists, contact our support team immediately with your username and registered email address. We will verify your identity and help restore access. Never share your password or recovery codes with anyone, including support staff. We will never ask for your password in an email or message.

We support deposits across a range of amounts to suit different users. The exact minimum and maximum depend on your chosen payment method. DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits within a standard range. e-wallet transfers and bank transfers via mobile banking, local payment, online payment, and e-wallet may have different limits. Check the deposit page in your account to see the range for your selected method. If you need to deposit an amount outside the standard range, contact our support team to discuss options.

Yes, we support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet. You can transfer funds directly from your bank account to our virtual account number, which is shown on the deposit page after you log in. Bank transfers typically process within one to two hours during business hours. For withdrawals, we send funds back to the bank account you registered during KYC verification. We do not charge a fee for bank transfers, though your bank may apply its own transfer charges. If a transfer does not arrive within the expected timeframe, check your bank's transaction history and contact our support team with the transfer reference number.

Our weekly cashback offer returns a percentage of your net losses from the previous week. The cashback is calculated automatically and credited to your account every Monday morning. The percentage and eligibility criteria are shown in your account under promotions. Cashback is subject to terms — for example, you may need to meet a minimum activity level or play through the cashback amount before withdrawing it. Cashback does not apply to all games; check the promotion details to see which games qualify. During holidays like Idul Fitri and Idul Adha, cashback schedules may shift — we will notify you in advance.

Live-dealer tables are games hosted by real dealers in a studio. You see the dealer on camera, place bets through our interface, and watch the outcome in real time. Examples include blackjack, roulette, baccarat, and Dragon Tiger. Slots are automated games where you spin reels and outcomes are determined by a random number generator. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games feel more interactive and social, while slots are faster-paced and require less decision-making. Both are available on bos01, and you can switch between them anytime.

Our support team handles English and Indonesian. You can contact us in either language via email, live chat, or phone. Response times vary depending on demand, but we aim to reply to all inquiries within a standard timeframe during business hours. For urgent issues, use the live chat feature in your account. If you have a question about a specific transaction or account issue, have your username and registered email ready so we can assist you quickly. We do not offer support in other languages at this time.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of bos01 comply with their own jurisdiction's law. If you are unsure whether bos01 is legal in your area, consult local regulations or contact our support team before opening an account. We reserve the right to restrict access to users in certain regions. Your account may be suspended if we detect access from a restricted jurisdiction.